About Delivery

Shipping Options

Online orders with a purchase total of R1500 or more qualify for free delivery within South Africa. 
Online orders with a purchase total of less than R1500 will be charged a delivery fee of R150 excl. VAT.
Any returns in all cases will be for the purchaser’s account.

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Tracking Your Order

We are currently processing orders in-house and will provide updates directly from our communication channels.  Should you have any concerns about your order, please get in touch with us directly on WhatsApp.

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Shipping Restrictions

We currently only ship within South Africa. International orders are not supported at this time.

 

Returns and Refunds

If you would like to return your purchase, we offer a 10-day return policy. Items must be returned in unused condition and in their original packaging. Please note that return shipping costs are the responsibility of the customer. 

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Refunds will be processed to the original payment method within 7 days of receiving the returned item. Please allow additional time for the refund to reflect in your account, as this may vary depending on your bank or payment provider.

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Certain items may not be eligible for return or refund, including but not limited to custom or personalized products. We do not offer exchanges at this time.

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Customer Service

We are a growing boutique business which aims at providing a premium experience to our customers. We appreciate any feedback and are available to support any inquiries regarding your order or our shipping policy. Please contact our customer support at Support@EquineSymmetry.com. We're here to assist you.